Troubleshooting and repair
Our experienced team of IT professionals minimizes downtime by diagnosing and resolving quickly and effectively common hardware failures as well as configuration and compatibility issues. We also provide ongoing maintenance for computer, workstation and server systems, in addition to performance tuning. Workstation services cater to the proper functioning of desktop applications, software and Internet connectivity. The primary goal of our troubleshooting and repair services is to fix problems in a timely manner to diminish clients’ workflow interruptions.

Virus remediation (detection and removal)
Viruses can do irreparable damage to computer systems. The old adage, An ounce of prevention is worth a pound of cure, holds true when it comes to viruses. That’s why Qcom proactively and consistently updates our clients’ systems through routine maintenance and system audits.

When a virus does occur, detecting and removing it as soon as a client begins to experience issues that could be indicators of virus contamination allows Qcom to lessen or eliminate altogether the resulting damage. Reliance on anti-virus software alone is often too little, too late, which is why our clients prefer to have our expertise readily available at a moment’s notice.

Home or office network installation and security
The proper configuration of office automation systems is paramount to a well-run business. So is the safeguarding of those systems once they are set up. Our exhaustive security measures and assessments ensure that clients experience optimal performance from their operating systems. Once your network is fully functional, we will maintain it via remote access and onsite service, per the terms of your service contract. Help is always available when you need IT.

Data backup, backup planning and recovery
Whether it’s customer names and addresses, invoices or information of a more classified nature, data is the lifeblood of most any business. And while the focus of the data may change from one business to the next, there’s no denying that it’s what drives operations in the Information Age. Qcom has the resources to store and protect our clients’ files, and quickly recover data in the event it is lost during a disaster or emergency. Our data backup strategy is continual and completely automatic, so our clients experience peace of mind in knowing your data is safe and always accessible.

Software installation, deployment and customization
Taking care of your information system hardware is only one piece of the IT puzzle. Qcom can also install and deploy your software applications, customizing them as needed and/or permitted to provide tailored, workable solutions that meet your business’s needs.

Service and maintenance agreements
Qcom offers clients the structure and stability of a contractual working arrangement. Our service and maintenance agreements prove mutually beneficial, ensuring that clients receive all services to which you are entitled in a timely fashion and that Qcom is fairly compensated for services rendered.

Onsite electronic data discovery
Qcom’s IT professionals work with attorneys, policymakers and other key figures in civil lawsuits to locate relevant information electronically – streamlining the process and keeping it cost-effective.

Contact Qcom today to learn more or to put our services to work for you.